Our Clients

We’re a trusted, strategic technology partner to over 400 customers across a diverse range of sectors who range in size from local SMEs to global enterprises. We’re extremely proud of our high customer retention rate which has remained consistently around 95% since we began trading.

Small to Medium Enterprises (SMEs)

We know IT is critical for commercial success – but we also know that maintaining it can be expensive when you’re running a business.

That’s why we’ll help keep costs down without compromising on quality or reliability.

We’ll provide fully managed IT support that’s tailored to suit your business’ needs and budget – including 24×7 monitoring and management of your infrastructure, with remote and onsite support through our 3-star SDI accredited service desk and onsite engineering team.

As your strategic advisor, we’ll consult and collaborate with you improving overall business performance, and we’ll carefully guide you through change with comprehensive project management so you can reap the full rewards of digital transformation and achieve your business goals.

We’ll make sure your ongoing business and technical needs are met with our fully-trained and expert team covering all your infrastructure, business application, continuity and security needs.

As a full-service IT and Ofcom registered Communication service provider, we’ll take care of all your telephony and connectivity needs ensuring true integration and simplified management of all your ICT systems.

IT Managers & Internal Teams

We understand that the demands for flexibility can put a lot of strain on IT managers and internal teams.

It’s often hard to strike the balance between good housekeeping and integrating new technologies to lead the way for digital transformation.

A lack in technical expertise can result in capabilities that are thinly spread across the team; and a busy and understaffed internal IT team can be just as problematic.

Lack of internal manpower, resources and expertise often result in IT issues and projects hitting stumbling blocks, or long delays – but help is at hand.

We’ll integrate seamlessly and perfectly complement your team to enhance your internal resources, technical capabilities and skill set. From emergency support and overflow services, to out of hours cover, infrastructure management and extra project management, we can offer you the resources, manpower and high-level expertise you require.

Let us help to improve internal efficiencies and deliver exceptional end-user experience to you and your customers.

Enterprises

IT support can be a distraction from core business activities – that’s why co-sourcing, a flexible and cost-effective approach, is an ideal solution.

We’ll partner with you to provide support and specialist services for specific aspects of your IT infrastructure, such as application operation, storage and backup or maintenance of systems, or even end user complimentary support.

You’ll still retain full control, but we’ll be on hand to support you by filling skill shortages, providing expertise and lightening the load.

Co-sourcing is a great way to free up essential time and resource, letting you focus on your core business while receiving expert IT or project management support, when and where it’s needed.

Service Delivery KPIs

How we performed in September 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

Why work with us

3 Star SDI Certified Service Desk - Air IT support

3-Star Accredited Service Desk

Award Winning IT

Industry Leading Systems & Tools

People

Mature Services & Processes

World Class Service

World-class Service

ISO, ITIL, SDI Aligned

Fully Reference Backed

Complimentary IT Support

Certified & Experienced Team

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling 0115 880 0044 to speak to an Air IT specialist.

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