We work with several companies in the legal sector, including Browne Jacobson and Poppleston Allen. It’s this experience that’s given us the understanding of the importance of a healthy IT infrastructure, for firms operating in the legal industry.

With the constant high pressure, demands and deadlines faced by legal companies, it’s important that you have IT systems in place that support the following:

  • Remote Working: When your employees are working from various locations at all hours, it’s of paramount importance to have an IT system that’s easily accessible: whether you’re sat at your desk, in court, or are out visiting clients.
  • Productivity: The last thing you need is an IT issue that results in unnecessary downtime. We’ll have you back up and running as quickly as possible.
  • Sensitivity: Working in the legal sector, you’ll be handling sensitive information that needs to remain confidential.

How we’ll support you

Whether you choose to fully outsource to us or complement your in-house team – we’ll provide a complete managed solution for all your IT support needs.

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed in today’s environment. We’ll become your expert team and strategic IT partner, providing a bespoke service that’s tailored to your business needs. We’ll manage your complete IT estate and support your users, so you can focus on your commercial success.

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Complimentary IT Support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

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Find out how we help Browne Jacobson LLP

Why choose us?

We understand the nature of the legal industry, including the challenges faced on a daily basis, and the ever-changing regulatory requirements that you need to adhere to.

We want to give you one less thing to worry about, by providing you with smooth-running IT systems. Below are just some of the benefits we can offer you, if you choose Air IT:

connectivity

Accessibility

Whether you and your employees are working from home, in the office, in court or at your clients’, we can keep you connected through a range of internet and network connectivity options including broadband, 4G and VPN. Our cloud-based working solutions – which includes Office 365, Cloud Backup, Storage and more – mean you’ll have instant, easy access to your IT essentials.

Productivity maximised - Air IT support

Productivity

The demands of working in the legal sector means you’ll often be working outside typical 9am-5pm. We’re open when you’re open: we’ll provide out of hours and remote support and Remote Monitoring and Management (RMM) ensuring your IT systems are running at peak performance at all times. We also our Service Hub portal, where you can access support from our service desk team wherever you’re working from.

Security & Compliance

We’ll help increase security with solutions that protect sensitive documents and confidentiality to support regulatory compliance via our specialist Managed Security Service Provider – Air Sec.

IT Strategy

Strategic Guidance

With our consultancy and IT strategy services – we’ll make sure your IT investment aligns with your business goals, enabling you to work efficiently in the present as well as planning for IT change in the future.

Thumbs up - Air IT support

Reliability

Whether you require 24/7 support or ad-hoc assistance, we’ll provide you with everything you need. We’ll also create bespoke SLAs; and our business continuity solutions and virtualisation will ensure you can keep working in the case of any incidents that result in downtime.

We’re dedicated to serving the legal industry

Make the move from reactive to proactive.

We can either fully manage your IT services, or work alongside your existing IT team – whichever works best for you.

Fully outsourced

No specialist expertise is required in-house. Instead, we’ll manage your entire IT solution for you. Poppleston Allen’s entire service desk is outsourced to us; which allows their in-house team to focus on other aspects of their job, whilst we handle and resolve any IT issues that their employees have.

Working with your IT Team

Sometimes, you just require additional support in your role, and we can provide that. For Browne Jacobson, we provide an out-of-hours service desk for when their in-house IT team are offline. We also act as an over-spill resource during normal office hours, for when there are any particularly busy periods.

Why work with us

Though technology driven, we’re service led. Our customers are our number 1 priority and we strive to deliver a world-class service experience.

3 Star SDI Certified Service Desk - Air IT support

3-Star Accredited Service Desk

Award Winning IT

Industry Leading Systems & Tools

Tailored Support to suit you

ISO, ITIL, SDI Aligned

SDI, ITIL, ISO Best Practice

Business Maturity - Air IT support

Mature Services & Processes

Air IT support

Certified & Experience Team

We pride ourselves on achieving excellence in client service and have chosen an IT support partner that shares this ethos. Air IT react quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.

Matt Craven
Head of IT, Browne Jacobson

Service Delivery KPIs

How we performed in November 2018

Air IT support Average Waiting Time
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Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

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