Some of the clients we support

Our 3-star Service Desk Institute (SDI) certified Service Desk places an experienced and highly qualified team of IT support professionals at your disposal.

3-star SDI certified logo

 

Whether you need fully managed IT support, or additional help for an internal IT team, we’ll tailor our services to meet your specific needs.

Highly accredited and award-winning, we’re independently ranked as a top UK Managed Service Provider (MSP). Working to ISO and ITIL aligned best practice, we’ll seamlessly integrate with your business and enhance your operations.

With best-in-class systems and support tools, we’re one of only two MSPs to achieve the prestigious 3-star Service Desk Institute (SDI) certification and were recently named MSP of the Year by CRN.

IT Support for businesses in Birmingham

Managed IT Support

Managed IT Support

Our managed IT support service is designed for small to medium sized businesses who wish to fully outsource their IT requirements with remote and onsite coverage, and 24/7 monitoring and management included as standard.

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Complimentary IT Support

Complementary IT support

We offer complementary IT support for IT Managers and internal teams that need additional resource and technical expertise. Whether you need more support for end users or out of hours service, we’ll create a tailored solution to meet your specific needs.

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Why work with us?

local experts Air IT support

Based in the heart of the Midlands

Our team of experts are here to help both remotely and on-site. Our HQ is conveniently located along the M1 motorway which means our field engineers can quickly visit your premises when issues cannot be resolved remotely by our Service Desk.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Reference Backed - Air IT support

Fully certified & experienced team

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

How we help Browne Jacobson LLP

We’re an award winning IT support company

Winner, MSP of the Year

CRN Channel Awards 2019

Winner, Best Small Enterprise Managed Service Provider

IT Service & Support Awards 2019

Winner, MSP of the Year

European MSP Innovation Awards 2019

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Service Delivery KPIs

How we performed in September 2020

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Service Desk Tickets Opened
Air IT support tickets resolved
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Service Desk Tickets Resolved
Same day resolution Air IT support
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Same Day Resolution
Air IT support SLAs met
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SLAs Met
customer satisfaction Air IT support
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Customer Satisfaction

View past 3 months

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