Leicester businesses we support

Whether you’re looking for some additional help, or want to fully outsource your IT support, we’re here to help you succeed.

We’re a local award-winning and highly accredited IT support provider. With a large team of highly qualified and experienced technicians, with best-in-class service management solutions and support tools – we’re here to help you get the most out of technology.

Leicester businesses can benefit from our 3-Star SDI certified Service Desk, the only one in the Midlands. We deliver world-class IT support services to SMEs and in-house teams helping them become more efficient, agile and successful.

How we’ll support you

We’ll help you get the most out of technology. Choose from tailored managed support and complementary support and specialist services to assist in-house IT teams.

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed in today’s environment. We’ll become your expert team and strategic IT partner, providing a bespoke service that’s tailored to your business needs. We’ll manage your complete IT estate and support your users, so you can focus on your commercial success.

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Complimentary IT Support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

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sheridan banner - Air IT support

As we’ve grown, Air IT have worked alongside us, developing our systems to ensure the smooth running of the business. We’ve always found them to be responsive, helpful and particularly good at communicating. Support issues are resolved very quickly and response times are excellent.

Julien Sheridan
CEO, Sheridan & Co

Why work with us

We’re committed to helping Leicester businesses embrace technology to deliver IT transformation and long-term commercial success.

3 Star SDI Certified Service Desk - Air IT support

3-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 3-star SDI (Service Desk Institute) certification. We’re one of only two MSP’s to do so. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

World Class Service

World-class service

We work to Golden KPIs that exceed industry best benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Complimentary IT Support

Fully certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts across IT, comms & security. They’re fully accredited, with the hands-on knowledge and skills required to keep your business running smoothly.

local experts Air IT support

We're your local experts

Our team of 60+ experts are here to help both remotely and on-site. Our HQ is conveniently located next to J25 of the M1 which means our field engineers can quickly visit when issues cannot be resolved remotely by our Service Desk.

We’re an award-winning Leicester IT support provider

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

Winner, Tango Top 50 UK Managed Service Providers 2018

Tango Top 50 UK MSP

Service Delivery KPIs

How we performed in November 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

We only partner with industry leading technology providers to bring you best-in-class solutions to help transform your business.

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

Book FREE IT audit