Nottingham businesses we support

Whether you’d like to fully outsource IT support, or just want some additional help; we’re committed to helping you succeed.

3 Star SDI certified - Air IT support

We’re proud to say we’re a local award-winning, highly accredited IT support provider, dedicated to delivering market leading support for Nottingham businesses and internal IT teams.

Independently ranked No.1 and with the only 3-Star SDI certified Service Desk in the East Midlands, with best-in-class support systems and tools, we’ll help you get the most out of your technology.

Our large team of highly experienced and fully certified IT support professionals are on-hand to deliver the latest technical solutions to help your business become more efficient, productive and successful.

How we’ll support you

Choose from fully managed support for comprehensive cover for your business, systems and users or complementary support to assist the skills and capabilities of your internal IT team.

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed and thrive. We act as an expert team and strategic IT partner to businesses in Nottingham; providing a bespoke service that is tailored to each business’ individual needs. Let us manage your IT estate and support your users, so you can focus your attention on your commercial success.

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Complimentary IT Support

Complementary IT Support

Is your internal IT team overrun and perhaps under resourced or are you an IT manager that’s in need of a little more support? Let us help you. The complementary IT support we offer to Nottingham businesses will enhance your capabilities; as we’ll seamlessly integrate with your team and add technical expertise where you need it.

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We found ourselves in a very challenging situation when we were left with no internet access and no telephone system. The Air IT team stepped in very quickly and were able to give us back connectivity as soon as possible.
Since then, we have enjoyed a very positive relationship with Air IT. Our support tickets are always handled promptly, professionally and patiently. We are looking forward to continuing our strong relationship with Air IT into the future.

Ella Carpenter
Centre Manager, RSCPA Radcliffe

RSPCA Air IT support case study

Why work with us

We’re committed to helping Nottingham businesses and internal IT departments get the most out of their technology to drive IT transformation for improved efficiency and commercial success.

3 Star SDI Certified Service Desk - Air IT support

3 Star SDI certified service desk

At Air IT, our expert in-house service desk has achieved the prestigious 3-star SDI (Service Desk Institute) certification; and we’re one of only two MSPs to receive this accolade. We like to think it’s because our clients are always our main priority. We continue to strive to exceed expectations and deliver excellent service, every single time.

Tailored support

We provide IT support to businesses across Nottingham and tailor services to suit your organisation’s needs. Are you an SME in need of fully managed support, or an internal IT team requiring additional support, manpower or technical expertise? Whatever your requirements, rest assured we can tailor our support to suit you.

Complimentary IT Support

Fully certified & experienced team

Every single one of our technicians and consultants have been trained to the highest level, and carry years of experience under their belts across IT, comms and security. Fully accredited, with hands-on knowledge and skills, relax in the knowledge our team can keep your business running smoothly.

Award Winning IT

Best-of-breed systems & tools

One of the ways in which we can provide the best customer service and IT support to Nottingham businesses, is with the suite of best-of-breed IT Service Management, Remote Monitoring and Management and support tools we’ve invested in over the years.

no hidden fees

No Hidden Fees

We’re always transparent about our prices. You’ll never have to fear any unpleasant surprises, as we don’t hide any of our fees. Our fixed fee pricing model will help with your cash-flow and financial planning, as you only need to pay for what you need.

local experts Air IT support

We're your local experts

Our team of 60+ experts are here to help Nottingham businesses both remotely and on-site. Our Head Offices are conveniently located next to J25 of the M1, this means our expert engineers can quickly visit when issues cannot be resolved remotely by our Service Desk.

How we help Brown Jacobson LLP

We’re an award-winning Nottingham IT support company

Winner, Britain’s Best 50 Managed IT Companies 2018

TechnoPlanet UK Channel Awards

Winner, Excellence in Industry Award

Nottingham Post Business Awards, 2018

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Service Delivery KPIs

How we performed in January 2019

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

Our high-level partnerships and certifications with leading vendors mean we bring you the latest technological innovations to help drive transformation and improvement.

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

Book FREE IT audit