Independently ranked as one of the world’s most progressive MSPs – we’re East Midlands No.1

With over 15 years industry experience – we’re a mature, well established and trusted technology partner to a wide range of organisations and in-house teams.

Highly accredited and award-winning, we’re one of only two MSPs to achieve the prestigious 3-Star Service Desk Institute (SDI) certification.

Utilising a suite of best-in-class ITSM solutions and tool-set we work to industry compliance and ITIL, SDI and ISO best practice. We strive for continuous improvement and employ the best technical staff who enjoy what they do – delivering an excellent customer experience and world-class service.

Our Services

With comprehensive expertise across IT, communications and security, we’ll cover all your business technology needs. Whether you choose to fully outsource or complement in-house resources – we provide a complete managed solution from initial advice to supply, implementation and ongoing support.

Air IT support

IT Support

Our unrivalled IT support capabilities can help all sizes of business and in-house teams, no matter what your needs.

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professional IT services

Consultancy & Projects

We’ll help you get optimised for success with tailored advice, expert knowledge and consultative services.

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Communications

Communications

Our streamlined business communication solutions will help you cut costs and boost productivity.

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Cyber Security

Cyber Security

Our industry-leading cyber security services can help protect your business, no matter how big or small.

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Our Clients

Aligning technology with business goals, we’re a strategic ICT partner to over 400 customers across diverse markets including B2B, education and third sector.

Why work with us

Though technology driven, we’re service led. Our customers are our number 1 priority and we strive to deliver them a world-class service experience.

3 Star SDI Certified Service Desk - Air IT support

3-Star Accredited Service Desk

Award Winning IT

Industry Leading Systems & Tools

Business Maturity - Air IT support

Mature Services & Processes

Best Practice - Air IT support

SDI, ITIL, ISO Best Practice

Air IT support

Certified & Experienced Team

]Industry leading partnerships Air IT support

Your Strategic IT Partner

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We’re an award winning MSP

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Winner, Excellence in Industry Award

Nottingham Post Business Awards, 2018

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

Service Delivery KPIs

How we performed in October 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

Browne Jacobson

We pride ourselves on achieving excellence in client service and have chosen an IT support partner that shares this ethos. Air IT react quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.

Matt Craven
Head of IT, Browne Jacobson

We only partner with the best

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