Managed IT Support Services | IT Services & Solutions

Independently ranked as one of the world’s most progressive MSPs – we’re East Midlands No.1

With over 15 years industry experience – we’re a mature, well established and trusted technology partner to a wide range of organisations and in-house teams.

Highly accredited and award-winning, we’re one of only two MSPs to achieve the prestigious 3-Star Service Desk Institute (SDI) certification.

Utilising a suite of best-in-class ITSM solutions and tool-set we work to industry compliance and ITIL, SDI and ISO best practice. We strive for continuous improvement and employ the best technical staff who enjoy what they do – delivering an excellent customer experience and world-class service.

Learn more about us, our people and unique culture
We serve SMEs, global enterprises and in-house IT teams
Read our case studies to find out how we can help

Our Services

With comprehensive expertise across IT, communications and security, we’ll cover all your business technology needs. Whether you choose to fully outsource or complement in-house resources – we provide a complete managed solution from initial advice to supply, implementation and ongoing support.

IT Support

Our unrivalled IT support capabilities can help all sizes of business and in-house teams, no matter what your needs.

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Professional Services

We’ll help you get optimised for success with tailored advice, expert knowledge and consultative services.

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Communications

Our streamlined business communication solutions will help you cut costs and boost productivity.

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Cyber Security

Our industry-leading cyber security services can help protect your business, no matter how big or small.

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Our Clients

Aligning technology with business goals, we’re a strategic ICT partner to over 400 customers across diverse markets including B2B, education and third sector.

Why work with us

Though technology driven, we’re service led. Our customers are our number 1 priority and we strive to deliver them a world-class service experience.

3-Star Accredited Service Desk

Industry Leading Systems & Tools

Mature Services & Processes

SDI, ITIL, ISO Best Practice

Certified & Experienced Team

Your Strategic IT Partner

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Discover more ways we can help

Our best-of-breed IT solutions will drive efficiency and change
We specialise in advice, implementation and support for Office 365
Take advantage of the Cloud with solutions designed for you
Protect your business with our leading business continuity solutions
Get ultra-fast business-class connectivity & internet
Upgrade your phone system to a feature-rich, unified comms solution

We’re an award winning MSP

Winner, Britain’s Best 50 Managed IT Companies 2018

TechnoPlanet UK Channel Awards

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

See more of our awards

Service Delivery KPIs

How we performed in February 2019

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Average Call Waiting Time

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Same Day Resolution

90

Service Desk Tickets Resolved

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SLAs Met

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Customer Retention

0.00 %

Customer Satisfaction

View past 3 months

We pride ourselves on achieving excellence in client service and have chosen an IT support partner that shares this ethos. Air IT react quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.

Matt Craven
Head of IT, Browne Jacobson