How time has flown, it seems like only yesterday when Paul our Marketing Manager asked me to write my article for the first edition of our company newsletter back in April.
By the time our latest summer edition reaches you it will already be August, and this will mark the end of our sixth year in business.
Our customer base continues to grow healthily and during this quarter we would like to welcome on-board the following new clients:
- Eden Day Spa Staffordshire
- Eden Hall Day Spa Nottinghamshire
- Waverley Communication
- Midland Precision Engineering
- MD Advisory
- Midland Communications Distribution
I am happy to report that we still haven’t lost a single client to a direct competitor during our 6 years of trading; a fact that we are all extremely proud of.
I owe a huge amount of gratitude to all my staff who over the years have built up such strong relationships with all their respective client accounts.
Over the past month James and I have been visiting all of our Support-IT and Manage-IT clients. I am delighted to say, that without fail, the response from all meetings has been very positive. To hear such welcoming comments about our services first hand has been fantastic.
Our business continues to grow steadily and we have recently employed Josh Turner, our second Technical Apprentice, to help with the increased workload.
Josh has joined our expanding Help Desk Department which has been a major success since its implementation in January. The Help Desk has enabled us to become more efficient and responsive to our clients support needs and has taken an immense amount of pressure off our technicians in the field.
On an operations level we have just invested in industry leading IT business management software Autotask. This will help us to improve key areas of our business through the automation and management of our staff, projects and processes.
On the client side Autotask will allow our Help Desk to operate more efficiently by providing an improved ticketing system which will reduce response times and deliver a better service. The web portal will also allow clients to submit support tickets and requests, review progress and utilise our extensive knowledge base.
We are also pursuing the ISO Quality Management Certification and have recently committed to work towards the Investors in People Framework. This further demonstrates our commitment towards the continuous improvement of our staff and quality of service that we provide.
This quarter we are introducing the new client spotlight feature which will focus on selected Air-IT clients providing a medium to profile their business and help promote client to client relationships amongst our customer community.
The Client Discount Club will also provide exclusive offers directly to Air-IT clients through the email newsletter. We have already had a tremendous response from clients expressing an interest to join this initiative in future newsletters.
For this first feature we welcome on-board new client Eden Day Spas who have kindly agreed to contribute. This will be the first of many offers, so please watch out for some interesting deals in the future including; Holiday’s, fishing tackle, coach hire, promotional items, lightning protection, stem cell storage, ladies tights and stockings and gym membership discounts to name a few.
Finally, before I sign off I’d like to thank you all, once again, for your continued support. Without you we would not be here and that is something we never lose sight of.