Operating worldwide with a Head Office in Nottingham.

Tuxford Exports Ltd specialises in the sale and export of used commercial vehicles, spare parts and plant equipment to businesses located in the UK and overseas. Founded by Richard Tuxford in the early 1980s, the company has grown to a £22m turnover business and stocks more than 700 vehicles as part of its aim to offer a wide stock selection and a comprehensive service to customers across the world.

Key Outcomes

  • Overhaul of IT infrastructure with minimal disruption to end users
  • Increased security & resilience
  • Migration to Office 365 & addition of bespoke email signature
  • Replacement phone system & installation of 3CX
  • Transfer of mobiles to cut costs & increase flexibility.

The Challenge

An audit of existing IT systems highlighted a number of concerns around aging hardware, single points of failure and some significant security concerns.

The company was using a dated email platform, which led to constant problems with message delivery, reliability and was adversely affecting communication with clients and suppliers.

Their IT manager had done a great deal of work to build and support the environment, but the company was expanding and with growing concerns about cyber security, Tuxfords were seeking assistance to get the right products and services in place.

Tuxford Exports Site

Air IT provide us with an efficient and responsive service for all our IT support needs. As our business grows they have become an integral part of our development and constantly provide solutions to our business requirements. We are very happy to recommend Air IT.

Richard Tuxford
Managing Director, Tuxford Exports Ltd

The Air IT Approach

We replaced a number of servers running on legacy hardware with a single virtual host server. The existing email platform was migrated to an Office 365 environment, complemented by enhanced anti-spam services, email security and an automated email signature service.

A new backup solution (Datto) and network firewall solution (Sophos UTM) were deployed to enhance the company’s disaster recovery capabilities and strengthen its network and IT infrastructure security. This was complemented with OpenDNS, which provides detailed website reporting and protection. Additionally, a managed anti-virus solution was installed on all computers and servers on the network to provide comprehensive security and monitoring.

The Outcome

The client was kept closely updated throughout to ensure the project was implemented effectively. This included migrating data from the legacy servers outside of business hours to minimise disruption to users and business operations.

The whole server migration and infrastructure refresh process took less than a week from start to finish and a significant improvement in network speed and access was noted immediately.

The company now benefits from remote service desk support during busy periods.

24x7x365 monitoring now identifies and troubleshoots any network issues as and when they arise freeing up the IT manager to focus on other things.

Special Projects

Tuxford’s company mobiles have been reviewed and upgraded to a solution that better meets their needs for international travel and reducing costs on calls overseas.

The company also opted to utilise their existing broadband connection to reduce call costs by installing 3CX phone system on premise. The 3CX soft phone application creates a seamless experience from the office or on the move.

An additional remote support package ensures Tuxford’s are able to troubleshoot system issues quickly and ongoing maintenance provides access to new versions and software updates as and when they are released.

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