The company was using a dated email platform, which led to constant problems with message delivery, reliability and was adversely affecting communication with clients and suppliers.
Their IT manager had done a great deal of work to build and support the environment, but the company was expanding and with growing concerns about cyber security, Tuxfords were seeking assistance to get the right products and services in place.
Air IT provide us with an efficient and responsive service for all our IT support needs. As our business grows they have become an integral part of our development and constantly provide solutions to our business requirements. We are very happy to recommend Air IT.
Managing Director, Tuxford Exports Ltd
The Air IT Approach
We replaced a number of servers running on legacy hardware with a single virtual host server. The existing email platform was migrated to an Office 365 environment, complemented by enhanced anti-spam services, email security and an automated email signature service.
A new backup solution (Datto) and network firewall solution (Sophos UTM) were deployed to enhance the company’s disaster recovery capabilities and strengthen its network and IT infrastructure security. This was complemented with OpenDNS, which provides detailed website reporting and protection. Additionally, a managed anti-virus solution was installed on all computers and servers on the network to provide comprehensive security and monitoring.
The client was kept closely updated throughout to ensure the project was implemented effectively. This included migrating data from the legacy servers outside of business hours to minimise disruption to users and business operations.
The whole server migration and infrastructure refresh process took less than a week from start to finish and a significant improvement in network speed and access was noted immediately.
The company now benefits from remote service desk support during busy periods.
24x7x365 monitoring now identifies and troubleshoots any network issues as and when they arise freeing up the IT manager to focus on other things.
Tuxford’s company mobiles have been reviewed and upgraded to a solution that better meets their needs for international travel and reducing costs on calls overseas.
The company also opted to utilise their existing broadband connection to reduce call costs by installing 3CX phone system on premise. The 3CX soft phone application creates a seamless experience from the office or on the move.
An additional remote support package ensures Tuxford’s are able to troubleshoot system issues quickly and ongoing maintenance provides access to new versions and software updates as and when they are released.