Award-winning, 3-star IT support

Working to ISO and ITIL aligned processes and SDI best practice, we use leading edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.

With a 3-star SDI accredited in-house service desk, we’re ranked the 5th best managed service provider in the UK and have been independently ranked as one of the most progressive MSPs around the world.

Support for SMEs & in-house teams

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed in today’s environment. We’ll become your expert team and strategic IT partner, providing a bespoke service that’s tailored to your business needs. We’ll manage your complete IT estate and support your users, so you can focus on your commercial success.

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Complimentary IT Support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

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People-first culture

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. Fully trained and accredited in all the latest technologies, they’re ready to support you across a wide range of environments. Discover more about our great culture.

Who we’ve helped

Why work with us

3 Star SDI Certified Service Desk - Air IT support

3-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 3-star SDI (Service Desk Institute) certification. We’re one of only two MSP’s to do so. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

World Class Service

World-class service

We work to Golden KPIs that exceed industry best benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Continual service improvement

It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our 60+ staff members. This ensures we’re always equipped with the expert skills and knowledge our clients need.

Service Delivery KPIs

How we performed in September 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We’re an award winning MSP

Finalist, Best Managed Service Provider

CRN Channel Awards 2018

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

We only partner with the best

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

Book FREE IT audit