Award-winning, 3-star IT support

Working to ISO and ITIL aligned processes and SDI best practice, we use leading edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.

With a 3-star SDI accredited in-house service desk, we’re ranked within the top ten managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world. From our offices, we can offer remote and onsite IT support in Nottingham, Derby, Leicester and nationwide.

Support for SMEs & in-house teams

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.

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Complimentary IT Support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

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People-first culture

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. Fully trained and accredited in all the latest technologies, they’re ready to support you across a wide range of environments. Discover more about our great culture.

Who we’ve helped

Why work with us

3 Star SDI Certified Service Desk - Air IT support

3-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 3-star SDI (Service Desk Institute) certification. We’re one of only two small enterprise MSP’s to do so. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

World Class Service

World-class service

We work to Golden KPIs that exceed industry best benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Continual service improvement

It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our 60+ staff members. This ensures we’re always equipped with the expert skills and knowledge our clients need.

Service Delivery KPIs

How we performed in November 2019

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Same day resolution Air IT support
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Same Day Resolution
Air IT support tickets resolved
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Service Desk Tickets Resolved
Air IT support SLAs met
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Air IT support customer retention
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customer satisfaction Air IT support
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Customer Satisfaction

View past 3 months

We’re an award winning MSP

Winner, MSP of the Year

CRN Channel Awards 2019

Winner, Best Small Enterprise Managed Service Provider

IT Service & Support Awards 2019

Winner, MSP of the Year

European MSP Innovation Awards 2019

We only partner with the best

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

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