Onsite managed IT support add-on package

With inclusive onsite engineering time we offer SMEs a complete
IT support solution, becoming your trusted strategic IT partner.

In addition to 24/7 remote monitoring and unlimited remote support from our in-house Service Desk, this package has inclusive onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.

With no hidden costs, our onsite managed IT support package add-on offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them. Alternatively, you can take a look at our remote managed IT services.

Key features

  • Inclusive onsite IT support
  • Unlimited remote support 
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Guaranteed response times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Monthly service delivery reports 
  • Self-service client Service Hub 
  • Dedicated Account Manager 
  • Discounted rates on other services
  • No hidden costs

Onsite IT support benefits

Air IT support Sales

Account management

At Air IT we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

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Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

customer service - Air IT support

Unlimited onsite support

Some technical issues can only be resolved on your premises and sometimes much faster in person. Those sorts of issues are often the most critical ones to your business. With our onsite IT support your back is covered – there are no additional costs for technical expertise and fast recovery – we don’t hold you to ransom when you need our help the most.

Annual Pay Review

Efficient financial management

Your onsite IT support costs are restricted to a simple monthly fee. The price is known in advance and fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management. Our onsite support package will save you paying for block time in advance of the requirement, or facing the expense of maintaining your own in-house IT team.

Minimised disruption

Many support providers hide behind their “time to respond” to your requests, but we go beyond this. We aim to resolve your issues as quickly as we can. Your call will be answered within 15 seconds or less, and you’ll be speaking to an experienced technician – not a call-logger or an automated menu system. We understand that minimising disruption to your business is critical.

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Complete technical expertise

Recruiting, retaining and upskilling an internal IT team is challenging and expensive. Every member the Air IT technical team is fully trained and they’re there when you need them, so your problem is solved. You’ll be freed up to focus on the management of your business, with the people and technology there to help you achieve commercial success and growth.

Free IT Audit

Supporting SMEs since 2005, Air IT delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.

1. Review meeting

A member of our team will meet with you to gain an understanding of your business needs and an overview of your setup.

2. Free IT Audit

We will then carry out the physical audit of your IT systems and benchmark your IT infrastructure against current industry best practice.

3. Presentation of findings

Finally, we report back with our findings and outline the current position of your IT systems, identifying any shortfalls and risks, and optionally suggest possible future improvements.


At a glance

SDI 4 star

4 Star Accredited Service Desk

All technology supported

Everything Under One Roof

no hidden fees

Clear Pricing & No Hidden Fees

Your Local IT Experts

Air IT support

Highly Experienced Team

]Industry leading partnerships Air IT support

Strategic IT Partnership

Air IT Group, Nottingham HQ

Local onsite IT support

Whether you need support for multiple sites or a single location, we’ve got you covered.

Find an Air IT Group office near you

We’re an award winning MSP

Winner, #5 in EMEA

Channel Futures MSP 501

#1 MSP in the UK

Cloudtango MSP Select UK 2023 Winner

Winner, Britain’s Top 50 Managed IT Companies

50 Best Managed IT Companies

High Five

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Get a FREE consultation

Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.

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