Outsourced Service Desk

Efficiencies

Any time you have an issue with your ICT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.

An outsourced service desk will raise the perception of IT with your end users. The efficiency, comprehensive cover and management provided will increase user satisfaction and create a positive impression in respect of the way that support is run.

Instant expertise

Part of the fast, efficient resolution of these issues is down to the expertise and experience of our technical team, as individuals and collectively through our knowledge base.

Specialist resource on-hand

The cost of training your own staff in all areas of ICT can be prohibitive. Through economies of scale, we can offer technical resource with our outsourced IT support services at a fraction of the cost.

You can also take advantage of the flexibility we offer, and scale your support resource as your needs increase. It is the perfect answer to handling any backlogs or overflow that your internal help desk may be experiencing.

Free-up resources

If you have your own IT resource, then if you opt for our outsourced IT support, yours will be freed up to focus on more strategic business-focused ICT projects, or on any bespoke systems that you may be running. Plus, absences and breaks are always covered. Lastly, your use of office space will be lower, which is an important factor to consider if your business is growing.

Cost savings

All of these factors will help you keep the costs of ICT down, whilst keeping productivity high. In addition, our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.