Remote IT support

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote monthly support may be the best option for you.

This option gives you unlimited remote support for your end-users, covering your computers, servers and network.

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.

If you do need someone to come on-site you’ll enjoy discounted rates, to save you more money.

You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub application directly from your desktop, mobile and online – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

Key features at a glance

24×7 monitoring and management of infrastructure and IT estate is included as standard with our packages.

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • Standard Service Desk hours 7.30am to 6.30pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time infrastructure monitoring & remediation
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • Enterprise class service management system
  • Self-service client Service Hub (desktop, mobile, web versions)
  • On demand ICT advice
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs
  • Dedicated Account Manager
  • High rate of first-contact resolution

Key package benefits

More than office hours

As part of this package we monitor your key systems, 24 hours a day, 7 days a week. This helps us anticipate problems before they happen. And if they do happen we’re able to notify you and take appropriate action accordingly.

Simple & secure ICT

Keeping everything up to date is time-consuming and painstaking. By applying software patches and fixes, as well as updated antivirus and threat management, we’ll take a weight off your shoulders and free you up for business.

IT Consultancy

Server & network expertise

As a small business one of the key challenges is finding the depth of technical expertise needed to maintain and troubleshoot email, server and networking systems. With us you will meet that technical challenge and open the door to further success and growth.

Fast Response Times

Fastest fix

All our front-line people are qualified and experienced, so we start to fix problems straight away. No call-centre to negotiate to start things moving. We understand that minimising disruption is critical. Customer service is our focus.

Tiered Pension

Lower costs & better budgeting

Our pricing model is based on a monthly service charge, and the price is fixed regardless of how much support time you use, so it’s a predictable, regular operational expense.

It will save you a fortune relative to paying for limited expert block time, or the costs of hiring and training your own technical resource. Plus, there’s always someone there when you need help – no gaps during breaks or holidays.

customer service - Air IT support

No limits

There is no limit on the amount of remote support you can use. We’re there for you whenever and as often as you need us.

We’re an award winning MSP

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Finalist, Best Managed Service Provider

CRN Channel Awards 2018

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

Service Delivery KPIs

How we performed in November 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling 0115 880 0044 to speak to an Air IT specialist.

Book FREE audit today