Remote IT Support Services | Remote-IT Package

Remote IT support

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote monthly support may be the best option for you.

This option gives you unlimited remote support for your end-users, covering your computers, servers and network.

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.

If you do need someone to come on-site you’ll enjoy discounted rates, to save you more money.

You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub application directly from your desktop, mobile and online – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

Key features at a glance

24×7 monitoring and management of infrastructure and IT estate is included as standard with our packages.

Unlimited telephone & email support
Unlimited remote support (servers, PC’s & networks)
Standard Service Desk hours 7.30am to 6.30pm daily
Preventative maintenance & updates
24/7 Real-time infrastructure monitoring & remediation
Bespoke preventative ransomware protection
Guaranteed response & resolution times

Enterprise class service management system
Self-service client Service Hub (desktop, mobile, web versions)
On demand ICT advice
Discounted onsite time
Discounted rates on other services
No hidden costs
Dedicated Account Manager
High rate of first-contact resolution

Key package benefits

More than office hours

As part of this package we monitor your key systems, 24 hours a day, 7 days a week. This helps us anticipate problems before they happen. And if they do happen we’re able to notify you and take appropriate action accordingly.

Simple and secure ICT

Keeping everything up to date is time-consuming and painstaking. By applying software patches and fixes, as well as updated antivirus and threat management, we’ll take a weight off your shoulders and free you up for business.

Server and network expertise

As a small business one of the key challenges is finding the depth of technical expertise needed to maintain and troubleshoot email, server and networking systems. With us you will meet that technical challenge and open the door to further success and growth.

Fastest fix

All our front-line people are qualified and experienced, so we start to fix problems straight away. No call-centre to negotiate to start things moving. We understand that minimising disruption is critical. Customer service is our focus.

Lower costs and better budgeting

Our pricing model is based on a monthly service charge, and the price is fixed regardless of how much support time you use, so it’s a predictable, regular operational expense.

It will save you a fortune relative to paying for limited expert block time, or the costs of hiring and training your own technical resource. Plus, there’s always someone there when you need help – no gaps during breaks or holidays.