Remote IT Support

Our remote IT support service is perfect for businesses who need a quick and efficient response when technical issues arise.

Whether you’re looking for 24/7 infrastructure monitoring and management, or remote support for end-users – we’ll ensure your systems and staff are always up and running.

With best-in-class technology and direct access to our 3-star Service Desk Institute (SDI) accredited service desk, our team are fully equipped to support your business.

Remote support that works for you

You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub application directly from your desktop, mobile and online. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible. 

Key features at a glance

24×7 monitoring and management of infrastructure and IT estate is included as standard with our remote IT support.

  • Inclusive remote support
  • Service Desk hours 7.30am to 6.30pm daily
  • Self-service client Service Hub (desktop and mobile)
  • Tailored to suit your unique business requirements
  • Remote IT Support services nationwide
  • Bespoke 24×7 monitoring & management
  • Access to industry-leading systems & tools
  • Monthly reporting for full transparency
  • Dedicated Account Manager
  • No hidden costs
  • High rate of first-contact resolution
  • Bespoke Service Level Agreements (SLAs)

Why work with us?

Award Winning

Award-winning & highly accredited

We’re independently ranked as a top 10 MSP in the UK. Our mature and industry-leading services are aligned to ITIL and ISO best practice, and we’re one of just two MSPs to have achieved the prestigious 3-star SDI certification.

Complimentary IT Support

Complement your team

If you’re an IT Manager in need of additional resource – but don’t want the associated costs of an in-house team – remote support services could be the answer. Our Service Desk provides complementary support for internal teams, extending and enhancing your capabilities.

Air IT support

Certified & experienced

All our people are fully qualified and highly experienced, so we start to fix problems straight away. We understand that minimising disruption is critical and customer service is our focus.

Tailored to your needs

We take the time to get to know your business and its unique requirements, so we can provide you with a personal service and support tailored to you.

Network Monitoring - Air IT support

Support for remote offices

Managing multiple offices but based at a single location? We provide expert remote support and technical resources nationwide, ensuring the highest quality of service when and where you need it.

Continual service improvement

We strive to deliver the best service possible. By continually reviewing and benchmarking our performance through one-click feedback and annual customer satisfaction surveys, we ensure our service is nothing short of the best.

Find out how others have benefitted

We’re an award winning MSP

Winner, MSP of the Year

CRN Channel Awards 2019

Winner, Best Small Enterprise Managed Service Provider

IT Service & Support Awards 2019

Winner, MSP of the Year

European MSP Innovation Awards 2019

Service Delivery KPIs

How we performed in August 2020

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Service Desk Tickets Opened
Air IT support tickets resolved
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Service Desk Tickets Resolved
Same day resolution Air IT support
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Same Day Resolution
Air IT support SLAs met
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SLAs Met
customer satisfaction Air IT support
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Customer Satisfaction

View past 3 months

We only partner with the best

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling 0115 880 0044 to speak to an Air IT specialist.

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