Our remote IT support service is perfect for businesses who need a quick and efficient response when technical issues arise.
Whether you’re looking for 24/7 infrastructure monitoring and management, or remote support for end-users – we’ll ensure your systems and staff are always up and running.
With best-in-class technology and direct access to our 3-star Service Desk Institute (SDI) accredited service desk, our team are fully equipped to support your business.
Remote support that works for you
You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub application directly from your desktop, mobile and online. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible.
Key features at a glance
24×7 monitoring and management of infrastructure and IT estate is included as standard with our remote IT support.
- Inclusive remote support
- Service Desk hours 7.30am to 6.30pm daily
- Self-service client Service Hub (desktop and mobile)
- Tailored to suit your unique business requirements
- Remote IT Support services nationwide
- Bespoke 24×7 monitoring & management
- Access to industry-leading systems & tools
- Monthly reporting for full transparency
- Dedicated Account Manager
- No hidden costs
- High rate of first-contact resolution
- Bespoke Service Level Agreements (SLAs)
Why work with us?
Award-winning & highly accredited
We’re independently ranked as a top 10 MSP in the UK. Our mature and industry-leading services are aligned to ITIL and ISO best practice, and we’re one of just two MSPs to have achieved the prestigious 3-star SDI certification.
Complement your team
If you’re an IT Manager in need of additional resource – but don’t want the associated costs of an in-house team – remote support services could be the answer. Our Service Desk provides complementary support for internal teams, extending and enhancing your capabilities.
Certified & experienced
All our people are fully qualified and highly experienced, so we start to fix problems straight away. We understand that minimising disruption is critical and customer service is our focus.
Tailored to your needs
We take the time to get to know your business and its unique requirements, so we can provide you with a personal service and support tailored to you.
Support for remote offices
Managing multiple offices but based at a single location? We provide expert remote support and technical resources nationwide, ensuring the highest quality of service when and where you need it.
Continual service improvement
We strive to deliver the best service possible. By continually reviewing and benchmarking our performance through one-click feedback and annual customer satisfaction surveys, we ensure our service is nothing short of the best.
Find out how others have benefitted
We’re an award winning MSP
Winner, MSP of the Year
CRN Channel Awards 2019
Winner, Best Small Enterprise Managed Service Provider
IT Service & Support Awards 2019
Winner, MSP of the Year
European MSP Innovation Awards 2019
Service Delivery KPIs
How we performed in June 2020
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Service Desk Tickets Opened
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Service Desk Tickets Resolved
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Same Day Resolution
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SLAs Met
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Customer Satisfaction
We only partner with the best
Arrange a FREE IT Audit
Or contact us to discuss your needs further by calling 0115 880 0044 to speak to an Air IT specialist.
Book a FREE audit today